Shipping & Delivery Policy

Last Updated: January 2026

At Hello Gads, we are committed to delivering your orders quickly and safely. This Shipping Policy outlines our delivery procedures, timelines, and shipping charges for all orders placed on our website.

1. Shipping Coverage

We currently ship to all serviceable locations across India. Our delivery partners ensure coverage to both urban and rural areas.

• Pan-India Delivery: We deliver to all major cities, towns, and most PIN codes across India
• Serviceability Check: During checkout, we verify if your PIN code is serviceable
• International Shipping: Currently not available. For international inquiries, please contact us

2. Shipping Charges

Our shipping charges are designed to be fair and transparent:

• Flat Delivery Charge: ₹80 for all orders (fixed rate regardless of order value — whether ₹1 or ₹1,00,000)
• No Hidden Charges: The delivery cost shown at checkout is final
• Bulk Orders: Special delivery rates may apply for bulk orders (contact us for details)

3. Delivery Time

We strive to deliver your orders as quickly as possible:

• Processing Time: 1-2 business days for order processing and quality check
• Metro Cities: 3-5 business days from dispatch
• Other Cities/Towns: 5-7 business days from dispatch
• Remote Areas: 7-10 business days from dispatch
• Note: Delivery times may vary during festive seasons, sales, or due to unforeseen circumstances

4. Order Tracking

Stay updated on your order status:

• Order Confirmation: You'll receive an email/SMS confirmation immediately after placing your order
• Dispatch Notification: Once shipped, you'll receive tracking details via email/SMS
• Track Online: Use the tracking number to monitor your shipment in real-time
• Account Dashboard: View all your orders and their status in your account dashboard
• Customer Support: Contact us anytime for order updates

5. Shipping Partners

We work with reliable and trusted courier partners to ensure safe delivery:

• Delhivery
• Blue Dart
• DTDC
• Ekart
• India Post (for select locations)

Note: The courier partner may vary based on your location and product availability.

6. Cash on Delivery (COD)

We offer COD as a convenient payment option:

• COD Available: Yes, across all serviceable locations
• COD Charges: No additional charges for COD orders
• Payment Collection: Pay in cash to the delivery person upon receiving your order
• COD Limit: Available for orders up to ₹10,000
• Verification: Please keep a valid ID ready for verification during delivery

7. Online Payment Benefits

We use Razorpay for secure online payments with multiple benefits:

• Instant Confirmation: Orders are processed immediately
• Priority Processing: Online orders are prioritized for faster dispatch
• Secure Transactions: PCI DSS compliant payment gateway
• Multiple Payment Options:
  • Credit/Debit Cards (Visa, MasterCard, Amex, RuPay)
  • Net Banking (all major banks)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Digital Wallets (Paytm, Mobikwik, etc.)
  • EMI Options (Credit Card & Cardless EMI)

8. Delivery Process

What to expect during delivery:

• Contact Information: Ensure your phone number is correct for delivery updates
• Delivery Attempt: Our courier partner will make 2-3 delivery attempts
• Failed Delivery: If delivery fails, the package will be returned to us
• Package Inspection: You may inspect the package before accepting delivery
• Signature Required: A signature or OTP verification may be required upon delivery

9. Package and Product Safety

We ensure your products reach you in perfect condition:

• Quality Packaging: All products are carefully packed in tamper-proof packaging
• Bubble Wrap: Delicate items are wrapped with extra protective material
• Waterproof Packaging: All packages are water-resistant to protect from rain
• Quality Check: Every product undergoes quality inspection before dispatch
• Sealed Packages: Do not accept if the package appears tampered or damaged

10. Delayed or Lost Shipments

In rare cases of delays or lost packages:

• Delayed Shipment: Contact us if your order is delayed beyond the estimated delivery date
• Investigation: We'll immediately investigate with our courier partners
• Resolution: We'll arrange a re-shipment at no extra cost
• Lost Packages: If a package is confirmed lost, we'll re-ship immediately
• Insurance: All shipments are insured against loss or damage

11. Wrong or Incomplete Address

• Address Verification: Please double-check your shipping address before placing the order
• Address Change: Contact us immediately if you need to update the address (before dispatch)
• After Dispatch: Once dispatched, address changes may not be possible
• Wrong Address: Orders sent to wrong address can be reshipped at customer's cost
• Landmark: Please provide a clear landmark for easier delivery

12. Undelivered Orders

If an order cannot be delivered:

• Customer Unavailable: Our partner will attempt delivery 2-3 times
• RTO (Return to Origin): Undelivered packages are sent back to our warehouse
• Re-delivery: You can request re-delivery by paying shipping charges again

13. Festive Season & Sale Period

• High Volume: Delivery may take 2-3 extra days during festive seasons and sales
• Order Early: We recommend placing orders early to avoid delays
• Customer Support: Our team is available to assist you during peak times

14. Damaged Products During Transit

• Inspection on Delivery: Check your package before accepting delivery
• Report Immediately: If you receive a damaged product, contact us within 24 hours
• Photo Evidence: Please share photos of the damaged product and packaging
• Replacement: We'll arrange a free replacement immediately
• No Questions Asked: We stand behind our products and packaging

15. Multiple Items in One Order

• Single Shipment: We try to ship all items together whenever possible
• Multiple Shipments: If items are in different warehouses, they may be shipped separately
• No Extra Charge: No additional shipping charges for split shipments
• Separate Tracking: You'll receive tracking details for each shipment

16. Order Cancellation & Shipping

• Before Dispatch: Orders can be cancelled free of charge before dispatch
• After Dispatch: Once shipped, cancellation may not be possible; contact us for assistance

17. Customer Responsibilities

• Provide accurate shipping address with PIN code and contact number
• Be available to receive the order or authorize someone on your behalf
• Inspect the package upon delivery before accepting
• Report any issues within 24 hours of delivery
• Keep the original packaging for your records

18. Force Majeure

We shall not be liable for any delay or failure in delivery due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, storms, etc.)
• Government restrictions or lockdowns
• Strikes or labor disputes
• Transportation disruptions
• Pandemics or public health emergencies

19. Contact Us for Shipping Queries

Have questions about your shipment? We're here to help!

• Email: support@hellogads.com
• Phone: +91 62384 39926
• WhatsApp: +91 62384 39926
• Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

20. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically for any updates.